Frequently Asked Questions
Q. What is the refund policy?
A. There are no refunds in the Learn to Skate Program. Credits will be given within 7 days of the start of the session. There will be a $25.00 administration charge.
Q. What if I am not sure I will like the class?
A. You may try a walk-on class for $20.00. If you decide to sign up, the $20.00 will be subtracted from your total payment.
Q. How do I schedule a make-up class?
A. You are allowed one make-up class per session. (This does not include classes that are canceled due to hockey tournaments or skating competitions.) You may call to schedule your make-up class, or sign up any time during a Learn to Skate class session. Make-up classes do not carry to the next sessions.
Q. How do I know if a class is canceled?
A. All cancellations will be posted on the skating board in the hallway near the snack bar and we will hand out notices in your group lesson class 1 week before the canceled class. You may also call the rink at 239-321-7516 for information.
Q. How do I know if I am ready to move up to the next level?
A. Evaluations are done on the second to last day of class. You will received an evaluation form stating if you have successfully passed all of the elements in your level and are ready to move up or need to repeat the level again. However, skaters that have mastered all the elements before evaluation day may be moved up if the coach feels they are ready. Certificates will be presented to all skaters on the last day of classes.
Q. Do I need to take private lessons?
A. Private lessons are designed to help a student in a one-on-one format. You may schedule private lessons if you are having trouble on certain elements, moving towards the competitive field or just want a one-on-one experience. All lesson fees are paid and arranged directly with the coach of your choice. There is a separate charge for ice fees, which must be paid at the front desk before entering the ice. All skaters are required to sign in for each freestyle session. The cost for a freestyle session is $15.00 or you may purchase a pack of ten freestyles for $125.00. Full payment will be charged if failure to show up or cancel within 24 hours of your scheduled lesson.